Hospitality and Reservation Coordinator

BukitVista is about People
Our company values growth and innovation. We work on the sunny paradise island of Bali in beautiful natural surroundings with beaches, villas and idyllic hideaways.
As a reservation coordinator , you are in charge of an online account with an OTA platform (Airbnb, HomeAway and Booking.com). You will be managing multiple properties and expected to grow your portfolio of properties. The reservation manager must respond multiple times each day to guest inquiries.

• Inquiries must be answered within one hour, preferably faster.
• Inquiries must be answered professionally and with superior product knowledge.
• Reservation manager must have experience dealing with room allocations, over-bookings, calendar management, channel management.
• Reservation manager must be meticulous and manage up to 40-50 bookings per day.
• Reservation manager must work with accommodation providers and property owners to ensure the accuracy of bookings.

As a hospitality coordinator, you will be dealing with guests face-to-face. Responsibilities include but are not limited to.

• Meeting each guest in person upon arrival.
• Coordinating local support team and logistic teams to ensure the safe arrival and a properly prepared accommodation for the guest.
• Customer support for the guest throughout the duration of their stay.
• Local recommendations. Be able to provide keen insights on the local area activities, dining, cultural attractions, nature. Tips that improve the guest experience.
• Ensuring that guests leave positive reviews and would recommend us.

We deal with hospitality challenges on a daily basis. We use the most current technology and software to amplify the efficiency of our teams. We support our staff with the best tools and work environment for their success and we invest in employee development and well-being. Candidates must be tech proficient and willing to learn continuously to succeed in this role. This role is highly rewarding for the right candidate, who enjoys working in small, tight-knit teams and wants to see results.
Required Skills

• Superior written/spoken English, Bahasa Indonesia and preferably a third language (Russian, Mandarin Chinese, or French)
• Experience in hospitality role - guest facing for 3-4 years.
• Willingness to learn new computer technologies, mobile apps and workflows.
• Experience in managing cloud-based spreadsheets, documents and popular instant messaging platforms.
• Experience in demanding, high-paced, low-fault-tolerance work environments.
• Hospitality problem solving - assuring guest satisfaction, managing expectations, dealing with challenging personal situations

Employee Benefits

• Fabulous work environment in family homes, luxury villas, beachside resorts and cliff-top apartments.
• Company laptop - Apple MacBook Air or equivalent.
• Company phone - Samsung S4, XiaoMi RedMi or equivalent.
• Large format monitors and standing tables.
• Meals provided - breakfast / lunch / dinner
• Meeting guests from all over the world.
• Company dinners, happy-hours and events.
• Work from home allotment.
• Management level opportunities in hospitality - become general manager of a villa/resort network of over 100 rooms.
• Generous bonuses for peak-season performance (June-August, Dec-Jan)
• Pets allowed to the office and work-spaces.

Visit www.bukitvista.com for more details
http://www.bukitvista.com/blog/reservation-and-hospitality-coordinator
Job Type: Full-time
Required experience:

• Hospitality, English, Tour & Travel: 1 year

Required license or certification:

• Bali

Required education:

• Bachelor's

Required language:

• Indonesia, English